Refund policy

At Clutcheeet, our customers are our top priority. We do ensure that we offer you the best experience, however, we may sometimes not be able to meet your expectations. We will do everything possible to make it right for you.

We have a standard return policy that allows customers to exchange products within 14 days of receiving their order. Here are the details of our return policy:

1. Exchange Only: We offer exchanges for items that are in new, unused, and resalable condition. We do not provide refunds but will gladly assist you in finding an alternative product or size that better suits your needs.

2. Timeframe: You have 14 days from the date of receiving your order to request an exchange. After this period, unfortunately, we cannot accept any exchanges.

3. Eligibility: To be eligible for an exchange, the product must be in its original packaging, with all tags and labels attached. It should be unworn, undamaged, and free from any signs of use or alterations.

4. Exchange Process: To initiate an exchange, please contact our customer support team with your order details and the specific product you wish to exchange. We will guide you through the process and provide you with the necessary instructions.

5. Shipping Costs: Customers are responsible for the shipping costs associated with returning the item for exchange. We recommend using a reliable shipping method with tracking to ensure the safe arrival of the product.

6. Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the exchange criteria mentioned above. If the product is deemed eligible, we will process the exchange promptly.

7. Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will provide you with alternatives or issue a store credit for future use.

Please note that our return policy may be subject to certain exceptions or additional terms depending on the nature of the product.